Customer Support

It’s likely that a handful of fans will reach out privately to your customer support channels saying that they only want to transfer their ticket to a friend. It is best practice to minimise ‘offline transfers’ as they are often where scalping and fraud take place.


Tixel can provide you with a special ‘canned response’ with instruction for fans looking to give their tickets to friends. This response should only be shared privately or the risk of e-ticket fraud/scalping increases.


Get Creative and post elsewhere

Make your own artwork to suit your branding with Tixel's brand assets and post on Instagram, twitter, songkick, bandsintown or anywhere else on the interwebs!