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Plans can change.

Whether it's a storm or a global pandemic, Tixel has your back.

Manage the impact of canceled and rescheduled shows by giving your fans the ultimate flexibility. Intuitively designed to keep funds in the pockets of event owners whilst maintaining good relations with attendees.

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powered by

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1. Ticket Relief Tool
2. Donations
3. Tixel Fan-Exchange
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We've helped over 100 event owners save more than $4M
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Toby McKinnon

Box Office Manager, The Corner Group, Melbourne

"Tixel has been a lifesaver and saved us lots of money and headaches. We were able to give our patrons flexible options which allowed us to tap into the sense of community that makes live events so special."


1. Tixel Ticket Relief 

Offer flexible options to attendees rather than them claiming a cash refund. Attendees can;

Claim a voucher or credit to spend on one of your future shows

Keep ticket for a future rescheduled show

Donate the ticket price to you or a cause of your choice

And easily manage refunds.

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2. Donations

Let your fans support you by waiving their refund or donating a portion of their ticket. Intuitively designed to keep funds in the pockets of event owners whilst maintaining good relations with attendees.

Refund alternatives

3. Tixel Fan-Exchange

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Open up your own custom ticket-exchange for your attendees. Give them the option to sell or swap their ticket for postponed events. 


Tixel integrates with Eventbrite to help protect your fans when buying or selling tickets. As an organizer, this means you have full transparency and control.

Learn more

Set-up in three steps

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Select Event

Link your Eventbrite account and choose the canceled or rescheduled event


Set alternatives

Select which options you want to offer fans 


Send custom email

Send a customized email out to all ticket holders. Tixel will keep track, issue coupons and consolidate refund information for you.


Manage Risk

Offer fans the option to claim coupons for one of your future events or contribute to a donation to a worthwhile cause instead of a refund. Replace slow manual refund processes with an easy to set up tool.


Quick set up

Tixel connects with both the organizer’s and fan’s Eventbrite. The tool automatically records attendee responses, ensures all coupons are issued and refunds are actionable.


Give fans a choice

Encourage fans to donate their ticket or swap it for a voucher.


Less customer support

Save precious time by streamlining your cancellation process.


Communicate with Fans

Easily connect a list of all ticket holders and send a custom mail out to notify fans of options for cancelled rescheduled events.

Get started now

In just a few clicks, you'll have the ability to minimize the impact of refunds on your event.

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© 2018-2020. Tixel Pty Ltd. ACN 625 710 581

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